Product Complaint Letter

Pawan bhardwaj
32 S Riverview,
silicon, Pune 411004
+91 25487 52145
Pawan@yahoo.com

30th May 2019

CusPawaner Care Manager
CusPawaner Service
XYZ Telecom
85/c, Exilent road,
silicon, Pune 411004

Dear Sir,

Subject: Order Number TF285347

I recently ordered a new Beetel Modem (item #285347), Model 100CX from your website on 20th May 2019. I received the order on 7th June. Unfortunately, the modem turned out to be defective.

I connected it to my PC and installed all the drivers provided. I followed the manual provided but it didn’t work. All the Lights on the Modem were ON. I even went through troubleshooting but to no avail. I even installed it on my friends PC but ‘No Connectivity’. I used my Dying Modem to check if the ‘Line wasn’t Faulty’. The internet worked fine and there was ‘No issue with the Line’. I even formatted and reinstalled Windows just to make sure that there wasn’t a problem in my system. But that didn’t make the modem work.

As mentioned above, I have tried everything and the fault lies clearly in the modem. I would like you to credit my account for the amount charged for the modem. I needed a new modem
so I bought it from a local shop. I don’t need a Replacement but a Refund which I am entitled to as per your Policy.

Thank you for taking the time to read this letter. I have been a loyal and satisfied cusPawaner of your company for quite some time now. This is the first time I have encountered a problem.

Looking forward to a Prompt Refund.

Sincerely,
Signature
Pawan bhardwaj