Our sincere apologies for the mix-up on your fruit tree order. It was clear that you ordered dwarf trees, and we mistakenly sent regular stock. We are sending you dwarf replacement trees immediately. You need not return the trees you have received. Thank you for your understanding. We appreciate serving your garden needs.

We are sorry you did not receive your package as promptly as you expected. We experienced an unusually large number of orders, which disrupted our normal delivery schedule. To serve you better and faster, we are busy expanding our staff. Again, we apologize for any inconvenience we might have caused and look forward to filling your future orders in timely manner.

Thank you for your phone call informing us that you had not received your shipment of glasses. I apologize for the delay. Because of the strike, we were unable to get the necessary shipping cartons from our supplier. We did ship the glasses by express mail on Saturday, so you should receive them soon after this letter. We regret the inconvenience this may have caused. In the future we will keep an extra supply of shipping materials on hand. We look forward to doing business with you for years to come.